CRM For Your
Make every interaction you have count with the ReadyCloud Suite and world-class ecommerce CRM software powering your customer relationships. Connect ReadyCloud CRM to your online store and watch as something amazing happens: It will import all your orders and instantly create detail-rich customer profiles from the order data. Use the integrated features to get to know customer better via data-rich profiles, robust reporting, email marketing, customer-focused notes, profile and order tagging, tasks with team management, and premium plugins for shipping and returns.
Ecommerce CRM Software from $24/Month
The ReadyCloud Suite is powerful ecommerce CRM software was designed to help you better manage and grow your online business. It connects all of your sales channels and data to a central, cloud-hosted source. Get immediate insights into your customer data, including habits, patterns and trends. Effortlessly manage shipping and returns with the ReadyShipper and ReadyReturns apps.
See your orders in-view with the integrated dashboard in ReadyCloud ecommerce CRM software. Gain insights from across all your channels, updated in real-time, and complete with order timeline, shipping and returns reports, seasonality, dashboard breadcrumbs and more. Use this data to fine-tune relationships and to craft stronger marketing messages that resonate with your shoppers.
Get to know customers better with order detail you won’t find in any shopping cart or marketplace dashboard. ReadyCloud ecommerce CRM software features integrated order detail that includes: shipping timeline, tracking number, return information, invoice, notes, tagging and more.
Make the most of your team efforts with tasks. The new tasks feature lets you create as many tasks as you need. You can assign these tasks to team members, set important due dates, attach related files, add notes and even tag tasks. All tasks create breadcrumbs in the dashboard and send real-time dashboard alerts.
Need even more features? We’ve got you covered. Just visit the Appstore (inside of the Readycloud CRM interface) and select from a growing list of apps and integrations that add more functionality. These range from order and inventory management to accounting, returns, shipping and email marketing. New apps are being added every month!
ReadyCloud ecommerce CRM software is orders-based. This means that it imports all your order data from all your sales channels and creates vividly detailed customer profiles based on that data. Put a name and face to customers, learn their trends, improve service, add notes to each account, tag contacts in team tasks, and up the bar in customer service at your online store.
Stay on top of your schedule with integrated events. The convenient and color-coded calendar lets you add as many events as you need. Take things a step further by tagging team members, customer profiles, orders and notes in events, and organize your day and your team for improved productivity across the board.
Better customer service means better retention. That’s where notes come in! Each customer profile allows you to add detailed notes with tagging. This helps your customer service team document any issues with a customer to streamline resolution. Avoid losing customers due to inaccurate shipments, damaged products, inquiries or returns.
+ ADD SHIPPING AND RETURNS
Combine ReadyCloud with ReadyShipper and ReadyReturns for a complete eccommerce solution for your online store.
WHY ADD SHIPPING & RETURNS
Shipping and order fulfillment shouldn’t take up most of your day. Time is money. When you are running an online store, it’s all about getting products out the door and to your customers on time. With the ReadyShipper shipping software plugin for ReadyCloud, you’ll be able to streamline your shipping efforts.
ReadyShipper directly integrates into the most widely used shopping carts and online marketplaces, giving you a user-friendly and efficient shipping system. With instant data import, easy managing and editing tools, and multicarrier support for FedEx, UPS and USPS, you’ll be shipping like a pro in no time at all.
Shipping software should be intuitive. That’s how we designed ReadyShipper to be. It’s packed with a ton of useful features that are designed to save you time and money. With powerful, built-in automators, you can let it do the hard work while you focus on running your online store. Things like instant data import, group edits and simplified batch management, instant customer updates with tracking number and shipping status, and so much more. ReadyShipper can meet the needs of your growing online business, and will enable you to grow and expand as your customer base increases.
Each license of ReadyShipper shipping software connects you to instant, built-in savings on USPS Priority and Express Mail. With Flat Rate Select, you can save on every shipment, every time, with no red tape, strings or hidden fees attached. You also get a complimentary subscription to your choice of either Stamps.com or Endicia, now featuring the lowest USPS rates ever. These special rates can save you thousands over the course of a year. The more you ship, the more you save!
With the ReadyReturns integration, you can automate returns for your customers in seconds. ReadyCloud and ReadyReturns communicate the return data, including invoice, tracking number, address and customer information to make it a simple, convenient and fully automated returns process for the customer.
Customers can either process a return online directly from your store, much like they would with Amazon, or they can call you and your customer service team can process the return over the phone from ReadyCloud. There’s never been an easier way to offer hassle-free returns!
Did you know that 66% of consumers take the time to read your return policy before they decide to buy a product from your store? If your return policy isn’t convenient, many of them will take their business somewhere else.
A convenient return policy has been proven to increase consumer confidence. When returns are easy, studies show that conversions improve and that customer loyalty, satisfaction and retention increases.
Want to get more sales? ReadyReturns automates your return policy so it’s just as easy to return at your store as it is on Amazon. Find out how!
You have spent a lot of time, money and effort building a user-friendly online shopping experience. But what happens when your customers have to place a return? Many times this “after buying” experience is mistakenly ignored by retailers.
If your customer needs to place a return, but finds that the process is inconvenient, the purchase experience as a whole is affected. But when the customer needs to place a return and learns it’s easy and fast, they won’t think twice about buying from you in the future.
ReadyReturns is so easy to use that anyone can do it! It installs to your website in just minutes. Now your customers have an easy, fast portal to place any returns. They can generate an RMA and print a return shipping label, all without having to wait on hold or make a trip to the local post office.
ReadyReturns puts you in full control. You set the rules of the returns. This includes what products can be returned and how long they can be returned after the purchase date. The customer interface can match your website perfectly with no programming skills needed.
Easily assign customer service agents for phone-based RMA. Determine whether you charge return shipping and what fees you will charge (UPS Postal Innovations and USPS compatible). Get complete visibility of what is being returned, by who and when
ReadyReturns integrates directly into ReadyCloud CRM for instant access to all of your return data. ReadyCloud helps you better understand the behavior of your customers across all of your sales channels.
Find out what products are being returned the most, by whom and when. Know what customers to avoid marketing certain products to in the future, so you can reduce returns and improve your bottom line. Understand the seasonality of your returns and use the data to improve your second-chance upsets.