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CRM For Your E-commerce World

With ReadyCloud Shipwire CRM software powering your relationships, you won’t have to guess about your customers any longer. Learn what products are selling the best, and why people are buying them. Find out what your customers really want with detailed charts and robust analytics. Stop playing the guessing game with your online store, and know what changes you can make now to propel sales in the future.

  • Import all of your customer data, including shipments, orders, sales history, contact information and more, all in just one click.
  • Learn your customer’s habits, including buying trends, returns, seasonality and more with detailed charts.
  • Instantly create detailed customer profiles with tagging, and the ability to add notes, events, calendar dates, reminders and more.
  • Use the color-coded calendar to track all event dates, with convenient tagging and reminders, so you never forget something important again.
  • Create detailed notes about customers that your entire team can access, so you can improve your customer service and enhance the relationship.
  • Connect your entire team to ReadyCloud CRM software for Shipwire, and use it as your go-to customer service tool.

CRM For Your E-commerce World Starts At $12/Month

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Seeing Is Believing

Never wonder about your customers again with ReadyCloud Shipwire CRM software. Learn the seasonality of your customers, so you know who to market what sales to, and what customers to avoid to reduce returns. Track your shipments from order to delivery, and even automate your returns with the *ReadyReturns app (*requires an added subscription service). With ReadyCloud, the sky is literally the limit.

ReadyCloud CRM for Shipwire is mobile, so you can access your customer data, shipments and sales charts from anywhere that you have a mobile device. Stay in the know about what’s going with your online store at all times. With an expansive and ever-growing list of integrations, something new is being added all the time to make it easier to enhance the relationship with your valued customers.

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Apps

Want even more functionality? Take a look at our App Store. Find powerful integrations that let you do even more with ReadyCloud CRM for Shipwire. Check back soon, because we’re adding more apps all the time.

Contacts

ReadyCloud Shipwire CRM makes it easy to connect to your customers. With instant data import, you’ll be in the know about your customers’ habits, trends and behavior. Know the lifecycle of your customers, from the initial order, all the way to delivery and more. Create custom customer profiles instantly, with the ability to add notes, events and color-coded calendar dates, so you never miss an important upsell chance again.

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Calendar

Stay on top of your schedule with the calendar feature. Create detailed events with color-coding and week/day/month views. Tag customer profiles to add them to an event at any time. Set reminders, to-dos and more so you never get behind.

Notes

Dig deeper into the customer relationship with notes. Add details about any customer to their unique profile and empower your customer service agents to succeed.

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Reports

The ReadyCloud Shipwire CRM app lets you know what’s going in across all your sales channels with real-time reporting, including the ability to generate charts, graphs and reports at the push of a button. Instantly compare shipping, order, return and sales data so you can take full control of your online business.

Offer Zappos-Like Returns!

About
About ReadyReturns
With the ReadyReturns integration, you can automate returns for your customers in seconds. ReadyCloud and ReadyReturns communicate the return data, including invoice, tracking number, address and customer information to make it a simple, convenient and fully automated returns process for the customer.
Customers can either process a return online directly from your store, much like they would with Amazon, or they can call you and your customer service team can process the return over the phone from ReadyCloud. There’s never been an easier way to offer hassle-free returns!
Return Policy
Return Policy
Did you know that 66% of consumers take the time to read your return policy before they decide to buy a product from your store? If your return policy isn’t convenient, many of them will take their business somewhere else.
A convenient return policy has been proven to increase consumer confidence. When returns are easy, studies show that conversions improve and that customer loyalty, satisfaction and retention increases.
Want to get more sales? ReadyReturns automates your return policy so it’s just as easy to return at your store as it is on Amazon. Find out how!
Automation
Automation
You have spent a lot of time, money and effort building a user-friendly online shopping experience. But what happens when your customers have to place a return? Many times this “after buying” experience is mistakenly ignored by retailers.
If your customer needs to place a return, but finds that the process is inconvenient, the purchase experience as a whole is affected. But when the customer needs to place a return and learns it’s easy and fast, they won’t think twice about buying from you in the future.
ReadyReturns is so easy to use that anyone can do it! It installs to your website in just minutes. Now your customers have an easy, fast portal to place any returns. They can generate an RMA and print a return shipping label, all without having to wait on hold or make a trip to the local post office.
Your Rules
Custom Rules
ReadyReturns puts you in full control. You set the rules of the returns. This includes what products can be returned and how long they can be returned after the purchase date. The customer interface can match your website perfectly with no programming skills needed.
Easily assign customer service agents for phone-based RMA. Determine whether you charge return shipping and what fees you will charge (UPS Postal Innovations and USPS compatible). Get complete visibility of what is being returned, by who and when.
Habits
Customer Habits
ReadyReturns integrates directly into ReadyCloud CRM for instant access to all of your return data. ReadyCloud helps you better understand the behavior of your customers across all of your sales channels.
Find out what products are being returned the most, by whom and when. Know what customers to avoid marketing certain products to in the future, so you can reduce returns and improve your bottom line. Understand the seasonality of your returns and use the data to improve your second-chance upsets.
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*Separate Integration & Setup Required

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