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CRM For Your E-commerce World

Isn’t it time that you were in full control of your online business? When you need to know your customer trends, buying patterns, orders, shipments and returns instantly, there’s only one answer: You need ReadyCloud. It’s a powerful customer relationship management (CRM) software that’s further enhanced with a growing list of powerful applications and plug-ins found in the App Store. Take the guesswork out of building retention and loyalty. Make your store the next big e-commerce success story with intuitive e-commerce CRM software that’s designed for your growth.

  • Create elaborate customer profiles from your orders and contacts complete with order and shipping history.
  • Group customer-specific events using the Apple-inspired calendar, with convenient reminders and to-dos.
  • Detailed analytics and reports help you improve sales and conversions by providing data from all your sales channels.
  • Stay on task with the ability to add detailed notes to each customer profile, a powerful customer service tool.
  • Instantly import and manage all your orders and customer profiles in real-time, from invoice and order number to shipments.
  • Connect your entire team to ReadyCloud with on-demand user licenses and simple month-to-month billing with no contracts.
  • Automate and manage returns with the ReadyReturns app, which adds Amazon-like product returns to your online store.
  • Expand the functionality and power of ReadyCloud Ecommerce CRM software via a growing list of apps in the App Store.

CRM For Your E-commerce World Starts At $12/Month

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Seeing Is Believing

What makes ReadyCloud ecommerce CRM software a must-have tool for your online store?
Take a look at these integrated features to see how it can be the game-changer you’ve been looking for.

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Apps

Expand the functionality of ReadyCloud CRM for ecommerce via the App Store. A growing list of powerful integrations, applications and plug-ins awaits you here. Choose the apps that you need and activate them with just a few simple steps. Our team is working around the clock to bring you new apps and integrations all the time to help assure that your online store is a success. View Apps.

Contacts

Connect a name to your orders! ReadyCloud CRM for e-commerce instantly imports all of your customers, creating elaborate and highly detailed customer profiles that include the entire order, shipping and return history of the contact. See pending orders, invoice information, tracking number and shipment status in real-time. Use this information as a powerful conversion and customer service tool.

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Calendar

The integrated calendar features an Apple-inspired user interface with a color-coded legend. Stay on top of your schedule by adding events, reminders, follow-up dates and more with convenient day/week/month viewing templates. Use this calendar to always be in the know. Effortlessly organize group events, create to-dos and even tag contacts to certain events so you never overlook something important again.

Notes

Take your relationship with customers to the next level with integrated, detailed notes for each account. ReadyCloud’s robust interface allows you to add notes about any customer, business or lead, including the option to add related events/attendees. Improve customer service, add key details about contacts and leads and so much more with ecommerce CRM that helps you grow!

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Reports

Supercharge your e-commerce potential with ReadyCloud’s state-of-the-art reporting feature. Generate highly detailed charts and sales reports using real-time data from all of your sales channels. Compare order volume, shipping type, returns volume, customer trends, seasonality and so much more. Use this data to improve conversions, and to understand the behavior of your customers like never before.

Add Zappos-Like Returns to Your Online Store

  About
  Return Policy
  Automation
  Your Rules
  Habits
About ReadyReturns
With the ReadyReturns integration, you can automate returns for your customers in seconds. ReadyCloud and ReadyReturns communicate the return data, including invoice, tracking number, address and customer information to make it a simple, convenient and fully automated returns process for the customer.
Customers can either process a return online directly from your store, much like they would with Amazon, or they can call you and your customer service team can process the return over the phone from ReadyCloud. There’s never been an easier way to offer hassle-free returns!
Return Policy
Did you know that 66% of consumers take the time to read your return policy before they decide to buy a product from your store? If your return policy isn’t convenient, many of them will take their business somewhere else.
A convenient return policy has been proven to increase consumer confidence. When returns are easy, studies show that conversions improve and that customer loyalty, satisfaction and retention increases.
Want to get more sales? ReadyReturns automates your return policy so it’s just as easy to return at your store as it is on Amazon. Find out how!
Automation
You have spent a lot of time, money and effort building a user-friendly online shopping experience. But what happens when your customers have to place a return? Many times this “after buying” experience is mistakenly ignored by retailers.
If your customer needs to place a return, but finds that the process is inconvenient, the purchase experience as a whole is affected. But when the customer needs to place a return and learns it’s easy and fast, they won’t think twice about buying from you in the future.
ReadyReturns is so easy to use that anyone can do it! It installs to your website in just minutes. Now your customers have an easy, fast portal to place any returns. They can generate an RMA and print a return shipping label, all without having to wait on hold or make a trip to the local post office.
Custom Rules
ReadyReturns puts you in full control. You set the rules of the returns. This includes what products can be returned and how long they can be returned after the purchase date. The customer interface can match your website perfectly with no programming skills needed.
Easily assign customer service agents for phone-based RMA. Determine whether you charge return shipping and what fees you will charge (UPS Postal Innovations and USPS compatible). Get complete visibility of what is being returned, by who and when.
Customer Habits
ReadyReturns integrates directly into ReadyCloud CRM for instant access to all of your return data. ReadyCloud helps you better understand the behavior of your customers across all of your sales channels.
Find out what products are being returned the most, by whom and when. Know what customers to avoid marketing certain products to in the future, so you can reduce returns and improve your bottom line. Understand the seasonality of your returns and use the data to improve your second-chance upsets.
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*Separate Integration & Setup Required

JOIN THE READYCLOUD EVOLUTION

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Free Returns

Return shipping for customers at no cost to you.

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