5 BigCommerce Product Returns Tips for Online Stores

Product returns are an inevitable headache in the eCommerce industry. In fact, one in three products gets returned. No matter the size of your business, you need to ensure you have a solid policy in place to accept returned products and issue refunds correctly. If you are using BigCommerce software for your online store, you may be familiar with some of the ways you can make product returns easier. But there are numerous things you can do to make the process even more efficient, saving time and money.

Want to know more? Here are some BigCommerce product returns tips.

5 BigCommerce Product Returns Tips

1.    Make sure your product descriptions are accurate.

Suppose you want to ensure your customers are satisfied with their products (and unlikely to send them back). In that case, you should take some time to make sure all product details are entirely accurate and the images depict precisely what your customer will be receiving. This level of transparency will reduce the number of product returns and boost your reputation among customers.

We also recommend spending more time on quality control, ensuring your products are of excellent quality before they are shipped.

2.    Your returns policy should be clear.

We strongly suggest that you link to your returns policy on every page. Your returns information should include your company policy and let customers know if they can return products for credit, cash or exchange their item for another one.

It is also good practice to let customers how long they have to return their product. You can also provide a link for customers to download and print labels and find your return address, so they know where to send their items.

3.    Make sure you provide free return shipping.

Nobody enjoys returning a product. Therefore, you should make the process as easy for them as possible. This includes providing free shipping. You’d be surprised how many businesses forget to add free shipping to their returns.

Free shipping is a great way to maintain positive relations with your customers. If you can make a difficult situation easy for the consumer and arrive at a solution that benefits them, they may be inclined to continue shopping with your online store.

4.    Get to know the BigCommerce platform.

BigCommerce is an excellent platform for running your online store and dealing with customers. You can use this service to manage returns and refunds, provide shipping instructions and labels for product returns, track items and take care of restocking.

You should spend enough time figuring out how BigCommerce can aid your product returns requirements. Understanding the platform is a great way to improve the efficiency of your business.

5.    Use ReadyCloud Suite to save time and money.

If you want to take control of product returns for your company, we strongly recommend using the ReadyCloud’s Bigcommerce returns software. This platform gives you all the tools to simplify time-consuming processes, saving you time and money. ReadyCloud expediates the product returns protocol thanks to a vast array of bulk actions and features available on the streamlined interface. You can also find competitive shipping rates, saving even more money on materials when shipping in BigCommerce.

Are you interested? Try the 14-day free trial today!