Freshservice has carved out its place as a leading IT service management (ITSM) platform for modern teams. With robust modules for incident management, change tracking, problem resolution, and asset management, it’s designed to help IT departments handle daily challenges with structure and automation. But Freshservice’s real strength comes alive when you extend its functionality using integrations.
As businesses scale and their tech stacks become more complex, connecting Freshservice with other tools isn’t just a convenience—it’s a necessity. Automating workflows, syncing data, and bridging departments all depend on the right Freshservice integrations. Whether it’s a DevOps team using Jira, IT techs managing endpoints via Intune, or HR coordinating offboarding with ReadyCloud, the apps you pair with Freshservice determine how effective your IT strategy really is.
This guide highlights five Freshservice integrations that are shaping IT operations in 2025. One of them—ReadyCloud—might be the missing piece you didn’t know your team needed.
What is a Freshservice Integration?
A Freshservice integration connects the Freshservice platform to third-party applications or services. These integrations allow IT teams to automate tasks, share data between systems, and provide a better end-user experience. Some integrations come prebuilt and are available in the Freshservice Marketplace. The Freshservice API powers others and requires a bit more customization.
There’s a key difference between Freshservice apps and integrations. Apps often provide minor enhancements or user interface changes within Freshservice, while integrations link Freshservice with other platforms entirely. For example, a Slack integration allows you to create and manage tickets from within Slack, keeping everyone in sync without jumping between tools.
Freshservice supports a wide variety of integrations across project management, security, HR, asset tracking, and communication. Many of these are plug-and-play, which makes them ideal for fast-moving IT teams. For those with custom needs, the Freshservice API makes it easy to build your own workflows that align with internal systems.
Popular Freshservice modules that benefit from integrations include Incident Management, Change Management, Asset Management, Request Management, and Problem Management. The more tightly integrated your ecosystem is, the more value you’ll get from each of these modules.
Top 5 Freshservice Integrations for 2025
Here’s what you need to know about five standout Freshservice integrations that are making waves right now. One in particular—the ReadyCloud integration—offers a unique solution to a commonly ignored IT challenge.
ReadyCloud IT Asset Retrieval Integration for Freshservice
Employee offboarding often brings risk. From lost laptops to unreturned phones and forgotten access badges, the end of employment can leave companies scrambling to recover valuable tech assets. IT departments usually handle this manually—chasing down employees, coordinating with HR, and hoping someone remembers who has what.
The ReadyCloud + Freshservice integration eliminates that uncertainty. It streamlines the entire offboarding and IT asset retrieval process using automated workflows, real-time task assignments, and cross-department visibility.
Here’s how it works:
When an offboarding workflow begins in Freshservice, the ReadyCloud integration automatically creates tasks related to IT asset recovery. Whether it’s a company-issued laptop, phone, or security device, each item is accounted for and assigned to the appropriate team member for follow-up. HR is notified, IT is looped in, and a complete audit trail begins recording each step.
Departments don’t have to communicate or track assets across emails or spreadsheets manually. Everything is visible in one place—within Freshservice—complete with timestamps, status updates, and responsible parties. The entire process is designed to reduce lost assets, avoid delays, and help companies maintain compliance with data protection.
This isn’t just about saving hardware. It’s about preventing data breaches, ensuring secure returns, and holding each step of the process accountable.
Why IT Asset Retrieval Matters in Employee Offboarding
IT asset recovery isn’t just a final checkbox during offboarding. It’s a critical process tied to your company’s data security, operational costs and compliance obligations. Every laptop, access card or company-issued device that doesn’t come back is a potential data risk and a cost center.
What’s more, the modern workplace isn’t always centralized. Employees are working from home, shared offices, and even internationally. That complicates retrieval efforts and adds pressure to your IT team.
Missed assets lead to unrevoked access, lost inventory and a paper trail no one wants to audit. Without a centralized system, offboarding processes rely on too many manual steps. One missed handoff, and the rest of the team is left chasing down return confirmations.
Freshservice closes those gaps. Their ITAM module is designed to track devices throughout the employee lifecycle. When someone is scheduled to leave, the platform automatically launches workflows to start the asset reclamation process. It’s all built in—and it’s structured to scale.
The ReadyCloud’s equipment return software integration gives companies:
- Better visibility across HR, IT, and Operations
- Real-time task routing
- Status tracking for each asset
- Reduced loss of high-value hardware
- Chain-of-custody compliance for audits
The best part? It’s native to the tools you already use. If you’re already managing employee lifecycle events through Freshservice, ReadyCloud slides right into that workflow and starts working immediately.
The best part? You set the rules once and let Freshservice take over the repetitive parts.
Key Features:
- QR Code Returns: Simplify the return process with QR codes that employees can use at over 5,000 UPS Store locations nationwide. No need for boxes or labels—just scan and return.
- Real-Time Tracking: Monitor the status of each return from initiation to completion, ensuring accountability and timely processing.
- Customizable Policies: Tailor the return process to fit your company’s specific needs, including setting deadlines, defining acceptable conditions, and more.
- Comprehensive Reporting: Access detailed reports to analyze return patterns, identify bottlenecks, and make informed decisions to improve your asset management strategy.
This integration is beneficial for remote-first companies where enforcing physical retrieval is more complex. Instead of relying on trust and follow-ups, you get a system that assigns, tracks, and completes the retrieval workflow with documented accountability.
Learn more about how this works in detail here: How Freshservice Automates IT Asset Retrieval During Employee Offboarding.
Freshservice + Intune Integration
Managing a growing fleet of devices is difficult, especially in distributed environments. That’s where the Freshservice + Microsoft Intune integration delivers real value.
This integration syncs device data from Intune directly into Freshservice. IT teams can view assigned devices, check compliance status, and create tickets tied to specific hardware—all without switching tabs. That makes it easier to enforce security policies, monitor usage, and stay on top of updates.
For onboarding and offboarding workflows, this is a game-changer. Devices don’t fall through the cracks. Whether a laptop has outdated antivirus protection or a smartphone is overdue for a patch, IT sees it clearly and can act quickly.
It’s particularly effective for companies managing remote and hybrid teams where physical access to devices is limited.
Freshservice + Jira Integration
IT and development teams often work in separate silos, which leads to duplicated efforts and missed deadlines. The Freshservice + Jira integration connects these two essential departments by syncing tickets and issues between platforms.
Let’s say an internal issue is reported through Freshservice, but it actually stems from a bug in the company’s product. With this integration, that ticket can be pushed to Jira, assigned to a developer, and tracked all the way to resolution—without manual copy-pasting or disconnected updates.
Comments, statuses, and updates sync between both tools, so everyone stays informed. IT knows when an issue is being fixed, and developers see when something originated from a user-reported problem.
This integration not only reduces response times, it also improves accountability and keeps both departments aligned with minimal friction.
Freshservice + Slack Integration
Email can be slow, and tickets often get buried. Freshservice’s Slack integration solves that problem by pushing ticket updates directly into Slack channels where your team already lives.
New tickets, status changes, and assignments all appear in real-time notifications. Agents can also create or update tickets from inside Slack, turning casual conversations into actionable support workflows.
It’s a favorite among agile teams that move quickly and don’t want to switch platforms constantly. For urgent issues, Slack-based alerts can reduce time-to-resolution and keep teams in the loop.
Whether you’re tracking outages, hardware requests, or password resets, this integration helps you move faster and respond smarter.
Freshservice + NinjaOne Integration
For companies that use NinjaOne as a remote monitoring and management (RMM) platform, this integration is a must-have.
It allows agents to view device data from NinjaOne directly inside Freshservice. That includes system health, last check-in times, installed software, and historical logs. With this info at their fingertips, support agents can make better decisions without logging into another dashboard.
If a user reports performance issues, IT can quickly see CPU stats, memory usage, and patch status. That leads to faster resolutions and less guesswork.
It’s beneficial for MSPs or in-house IT departments managing hundreds or thousands of endpoints.
Honorable Mentions
A few more Freshservice integrations deserve a quick shoutout for their usefulness, even if they didn’t make our top five.
- Freshservice + Salesforce – Enables ticket creation and support tracking from customer interactions.
- Freshservice + Teams – Similar to Slack, but tailored for Microsoft-centric organizations.
- Freshservice + Azure DevOps – Useful for release management and incident response in engineering-heavy teams.
- Freshdesk + Freshservice – Syncs external support tickets with internal IT workflows.
These are powerful in the proper context, but may be more situational compared to our top five picks.
Frequently Asked Questions (FAQ)
How do I set up apps and integrations in Freshservice?
To install an app, open the Freshservice admin panel, click on “Apps,” and browse the Freshservice Marketplace. Select the app you want, follow the instructions, and authorize any necessary accounts. Some apps may require an API key or admin credentials.
What’s the difference between Freshdesk and Freshservice?
Freshdesk is for customer support, while Freshservice is for internal IT support. Freshservice includes modules like asset tracking, incident management, and workflow automation that aren’t part of Freshdesk.
Does Freshservice integrate with Jira?
Yes. The integration allows you to sync Freshservice tickets with Jira issues, enabling seamless collaboration between IT support and development teams—updates, comments, and progress sync in both directions.
Is Freshservice similar to ServiceNow?
Freshservice and ServiceNow are both ITSM platforms, but Freshservice is easier to set up and use. Mid-size companies often prefer it to those that want a simpler, more intuitive system.
What is the Freshservice API used for?
The API lets developers connect Freshservice to custom tools or workflows. You can use it to create tickets, pull asset data, or trigger actions in other platforms automatically.
Where can I access the Freshservice marketplace?
Go to the Freshservice admin dashboard and select “Apps.” You can also browse available integrations online at the Freshworks App Marketplace for Freshservice.
How much does Freshservice cost?
Pricing starts at around $29 per agent per month. Higher-tier plans unlock more advanced features, integrations, and modules. Custom pricing is available for enterprise users.
Can I use Microsoft Intune with Freshservice?
Yes. The Freshservice + Intune integration automatically pulls in device data, compliance statuses, and helps monitor endpoints. It’s beneficial for hybrid IT environments.
What Freshservice modules should I use first?
Start with Incident Management, Request Management, and Asset Management. These are foundational to most IT operations. As your needs evolve, add modules for Change, Problem, and Project Management.
Final Thoughts
The right Freshservice integrations take your IT operations from good to great. With apps that automate workflows, sync data across tools, and improve visibility, your team gets more done with less effort. But one integration stands out in 2025 for solving a real-world IT problem that’s often overlooked.
The ReadyCloud + Freshservice integration for equipment returns simplifies the most painful part of employee offboarding—asset recovery. With built-in automation, tracking, and reporting, it gives you control over what matters most.
Whether you’re scaling a hybrid team or refining internal processes, these integrations help you build more intelligent systems that actually work.
Want to see how the ReadyCloud integration can improve your offboarding workflow?
Learn more about how it works and take the guesswork out of IT asset retrieval.