5 Questions to Ask About Customer Management Systems Before You Buy

Searching for the right software solution for your online business requires diligence. Not all customer management systems are born of the same breed, and the variations, features and functionality that exist between them are broad. If you are on the hunt for a system that will meet your present and future needs, there are several important questions that you should ask before you make up your mind.

How User Friendly Are They?

First things first: How easy is this system to use, and how long can you feasibly expect it to take for your employees to fully understand it and become fluent? The adoption rates of cloud-based CRM systems are healthy these days, but that does not mean that all of them are user-friendly. A good place to start is with looking at reviews, many offer a rating for ease of use, which can help you find a system that’s user-friendly from the start.

What Features Do They Offer?

While most customer management systems share some similar features, they are not all the same by any means. Some may offer features that are better catered to your business needs. The only way to find out is by comparing several solutions at once. Find the features page on their website, and stack the windows so you can compare and contrast the pros of each system before considering which one to try out.

Do They Integrate with Your Sales Channels?

If you are running an ecommerce business, you want to make sure that the online customer relationship management system that you choose is compatible with your preferred sales channels and marketplaces. The last thing that you want to do is find out after the fact, once you have setup the solution on your computers. If the website of the provider does not offer this information, give them a call to find out for sure.

What Add-ons Are Available?

How expandable is the system that you are considering? Does the provider feature an app store that offers addable integrations? Are other developers creating custom plugins for this system? How often does the maker update the software? These are all important considerations that you should review before you make a final decision.

What Systems Do They Work With?

Finally, what is the overall compatibility level of the customer management systems that you are considering? If you still have questions after looking at the website, do not hesitate to contact the provider to find out for sure. Along the way, consider ReadyCloud Ecommerce CRM – a leading ecommerce solution that works with all your favorite sales channels and marketplaces. Start a 14-day free trial today, and see why thousands of retailers swear by ReadyCloud.