CRM for Your Ecommerce World

How to Use the Customer Service Module

ReadyReturns is a powerful ecommerce product returns system that gives you all the tools you’ll need to make the buying and returning experience a positive one for your valued customers. 

One of the most popular features is the Customer Service Module, which gives you the ability to generate an RMA, process a return and so much more. 

Here’s how you use this module:

  1. Open ReadyReturns and click on “Customer Service” on the top toolbar. 
  2. You can search for orders in the “Order Search” bar or you can unlock orders in the “Unlock Order” bar. 
  3. To find orders, simply enter the order number into the preferred search bar and click “Search” or “Unlock” respectively. 
  4. This will find any related orders by order number and give you options to either create an RMA or unlock a locked order. 
  5. You can also create a new return by simply filling out the required fields, entering any comments to email the customer and checking the required boxes. 
  6. Once done, click “Complete Return.”

Need Even More Tips?

Need some more help? We’re here to answer your questions and assist you with getting started. Don’t hesitate to reach out to us via email at: [email protected]. Or you can contact us tollfree at: 877-818-7447. You’ll also find a wealth of videos and how-to guides in our Demos section.

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