One of the most popular things that you can buy online is actually clothing. But clothing retailers suffer from the highest aggregate rate of returns of anyone. That’s because clothing can look different, feel different, fit differently and even appear differently when worn.
Since shoppers are unable to try on or feel or see the clothing that they want to buy from an online store, you can naturally imagine why e-retailers suffer from a 33% online apparel returns rate. But there are some things that you can do to reduce this rate. Stick around and we’ll provide several helpful tips.
OFFER BETTER SIZING INFORMATION
One of the primary reasons why online apparel returns rates are so high is because shoppers are unable to try on the clothing before they buy it. A great way to get around this is to offer sizing information for all dress size types. Even better, you can look into plug-and-play, integrated sizing applications that drop right into your website. These two elements have been shown to reduce the rate of online apparel returns exponentially.
FEATURE MULTIPLE PICTURES
Another reason shoppers commonly return clothing and apparel is because they didn’t like how it looked when they received the item. There is a really quick fix for this that you can use to help reduce the rate of returns. Simply offer multiple pictures of the garments from numerous angles. Also – be sure to feature a zoom-in option, so shoppers can see intricate details on buttons, collars, stitching and more.
ALLOW EXCHANGES FOR STORE CREDIT
Returns will happen. There is nothing that you can really do about it. What you can do is counter the return actually eating into your profits by being smart about how you manage them. One way is to offer store credit as opposed to an outright refund. Even if you do pay the flat rate shipping cost for the item to be returned, most customers will take the store credit, which means that they still ended up making a purchase at your store from you… one way or another.
MAKE RETURNS HASSLE-FREE
By and far, studies have found that over 80% of all shoppers want online apparel returns to be hassle-free and convenient. Since over 60% of shoppers will take the time to read your returns policy, assure that yours is in par with other major retailers. Start viewing returns as a way to attract more customers. The returns will happen one way or another. How you handle them can mean the difference in soaring sales or surefire slumps.