How to Handle Magento 2 Returns: Definitive Guide for E-Retailers

How to Handle Magento 2 Returns: Definitive Guide for E-Retailers

Ever since Magento 2 launched, a variety of different extensions have been created that are designed to streamline the workflow and efficiency of this shopping cart. Returning a product can be a complex process for both the customer and the business. However, with the right approach and a well-implemented Magento 2 returns system, it can be a seamless experience.

In this guide, we will explore how to handle Magento 2 returns and why ReadyReturns is the ultimate solution for your business.

What You Need to Know About Magento 2 Returns

Magento 2 returns, otherwise known as Return Merchandise Authorization (RMA), is a system that grants customers the ability to return a purchased item for a refund or replacement. This RMA process is usually initiated by the customer contacting the merchant and requesting a return.

Once approved, a unique RMA number is assigned to identify the returned product. In Magento’s configuration, you can either enable RMA for all products or allow RMA for only certain products. The Returns grid in Magento 2 lists the current return merchandise requests and is used to enter new return requests.

The RMA and Return Workflow

The RMA process involves several stages:

  1. Receive Request: Registered customers and guests can request an RMA if it is enabled for the storefront. The merchant can also submit an RMA request in the Admin.
  2. RMA Issued: After considering the request, the merchant can authorize it partially, completely, or cancel the request. If the return is authorized and the merchant agrees to pay for the return shipment, a shipment order can be created from the Admin with a supported carrier.
  3. Merchandise Received and Product Return Processed: The merchant receives the returned merchandise and processes the return.

Creating a Return Request in the Admin

A merchant can create a return request on behalf of the customer from the Admin. To do so, the merchant needs to navigate to Sales > Returns on the Admin sidebar and click New Return Request.

Then, the merchant can follow a series of steps to complete the return request. This includes adding items to return, entering the number of items to be returned, setting return reason, item condition, and resolution.

Using ReadyReturns for Magento 2 Returns

ReadyReturns is a powerful Magento 2 product returns extension designed to streamline the process of online product returns. It offers a plug-and-play interface that integrates into your online store in just minutes, with no coding required. This solution can be placed wherever you like via iFrame, allowing your customers to self-initiate a return in just seconds.

Key Features of ReadyReturns

  • Instant Integration: ReadyReturns integrates instantly into your Magento store, automating returns for your customers.
  • Prepaid Return Labels: It allows customers to create prepaid UPS/USPS return labels.
  • Real-Time Tracking: Real-time tracking and reports keep you updated.
  • Custom Rules: You can control your return policy with custom rules.
  • Detailed Reporting: Detailed reporting helps you identify products with a high return rate, allowing you to make changes to reduce returns and improve your bottom line.
  • Customer Service: It includes an RMA Magento widget for your phone staff.

Why Choose ReadyReturns?

ReadyReturns gives you a powerful returns management solution for Magento that makes it easy for both you and your valuable customers to process returns. More than 80% of consumers have made it clear in recent surveys that they want hassle-free returns and an easy way to return a product they ordered online.

Additionally, recent studies have found that easy returns mean repeat customers. In fact, UPS studied the habits of consumers and determined that when a customer comes back to your website to place a return, there’s up to a 44% chance that they’ll make a new sale.

Handling returns on Magento 2 doesn’t have to be a complicated process. With the right understanding of how Magento 2 returns work and the use of a powerful tool like ReadyReturns, you can streamline your return process, improve customer satisfaction, and boost your sales. Start offering “Prime-Like” returns to your Magento store today and see the difference it makes.

We leave you with this illustrated infographic that you can use to learn more about ecommerce returns and the staggering statistics associated with them for 2023. Feel free to share it on your own blog and social channels!

Infographic: take a look at these statistics on ecommerce returns for 2023.

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