ReadyReturns Custom Rules

Be in full control of your returns policy with custom rules. Want to set a return-by date on products? It’s your choice. Want to find out why customers are returning a product? No problem. Want to charge a return shipping fee? Set the price. ReadyReturns eCommerce returns software lets you decide how you want to run your returns policy.

When should I use this rule? To apply a reason universally across all reason groups.

When should I use this rule? Use this setting to create reason groups that gather information on returns, warranty submissions or repairs.

When should I use this rule?  To specify when certain items being returned should be routed to your warehouse location. 

When should I use this rule? To identify certain weight-based returns, such as First Class items that are sent back via USPS.

When should I use this rule? To specify when certain price-based items are returned using a specific carrier option. 

When should I use this rule? Text here...

When should I use this rule? Use this setting to prevent customers from placing international returns.

When should I use this rule? Use this rule to require an RMA for any return. 

When should I use this rule? Use this rule to set return-by dates on purchases. 

When should I use this rule? Use this rule to require customers to submit a photo of questionable return item; e.g. damaged item, dead on arrival, etc.

When should I use this rule? To prevent customers from returning an item that does not qualify. 

When should I use this rule? Use this rule to determine if customers are informed to discard an item instead of returning it.

When should I use this rule? Use this rule to apply an immediate refund to a qualifying return.

When should I use this rule? Use this rule to allow in-store credits to be applied to qualifying returns.

When should I use this rule? Use this setting to require that customers generating a QR coded return shipping label pay a fee determined by you.

When should I use this rule? When FedEx/UPS or other carriers don't support the ship-from address of the return being sent back. 

 



When should I use this rule? When you wish to waive the return shipping cost/fee of an purchase that's being sent back.