5 Ecommerce Tools That Help You Immediately Improve Customer Loyalty
Your first priority when running an ecommerce store is to attract customers. But that’s where your job only starts because you also want to retain them. If you want recurring buyers, customer loyalty should be your primary concern.
We’ve gathered a list of ecommerce tools that can assist those who want to improve ecommerce loyalty. From returns software to other apps, these are the solutions you should try!
#1 ReadyShipper: Best Ecommerce Shipping Software
The real opportunity to impress a customer opens up once you land a sale. An order tracking tool can exceed the buyer’s expectations by delivering them updates about the delivery. ReadyShipper is an easy-to-use, multicarrier shipping solution that works with all major carriers and offers built-in shipping savings on USPS Priority Mail’s most popular box sizes.
Buyers can access your dedicated tracking portal to get information about their orders. As an ecommerce owner, you’ll appreciate that the software connects retailers with the most attractive rates and offers detailed analytics for e-tailers who need a multicarrier shipping software solution to power their fulfillment.
#2 Groove: An All-Around Customer Service Platform
If you want to attract or keep customers, it’s vital to establish a relationship with them. The best way to do that is to offer outstanding support to any potential buyer. A helpdesk software simplifies the process of communicating with visitors, and Groove excels in this category.
The tool features a knowledge base that saves time, a shared inbox to oversee all actions, and detailed reports to stay informed. Groove also allows automating responses to speed up the entire process.
#3 SurveyMonkey: Collect User Opinions
SurveyMonkey is a popular tool for gathering customer feedback. You can send polls regarding satisfaction with a product, opinions about the company, or specific business areas that concern you.
The tool offers a beginner-friendly interface and it’s easy to use. However, make sure to utilize it carefully. You want to gather useful information, but without the customers feeling overwhelmed. If you find the right balance, you’ll improve overall service and develop a stronger bond with your buyers.
#4 Orderhive: The Best Returns Management Software
As your store is growing, you’ll have more orders, but also additional requests for returning products. That’s where you need reliable returns software. These tools help to minimize the risk of an error, speed up the process and potentially reduce its costs
Orderhive is among the best choices in this category. Here is an overview of its major features:
- Customized adjustments – it’s easy to pick a specific policy, including a potential replacement option, and add other features.
- Easy to use – whether you create or cancel a request or set pick-up date, the interface is intuitive and user-friendly.
- Real-time tracking and returned item management – the app can send email and SMS alerts to ensure you don’t forget a single return. Once the item arrives, you can soft, consolidate, and synchronize it with the original inventory.
Orderhive offers a free plan for Shopify users, which is another benefit of this tool.
#5: Hootsuite: Best for Managing Social Media
Social networks are an excellent opportunity to advertise their products. You can attract new customers on Facebook, Instagram, Pinterest, and other media. These platforms are a great way of engaging with potential buyers, but it’s not easy to manage them all. That’s where Hootsuite comes into play.
Hootsuite allows managing over 35 social media channels from a single dashboard. You can schedule posts and check the calendar to see if you covered all networks properly. The tool will provide detailed analytics to help you understand how your accounts perform on each platform.
Need Even More Tips?
For ecommerce, it’s all about the customers. Improving their loyalty is the right path to taking your business forward. This selection of tools should help you in achieving that goal. Don’t hesitate to try the solutions and pick your favorites!
Ready to create raving customers? Read our related guide: Proven Strategies to Improve Ecommerce Customer Loyalty.